RunFirst Privacy Policy
Effective Date: April 25, 2026
Global Link LLC, operating as RunFirst ("RunFirst," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit runfirst.co or submit a service request through the RunFirst network.
1. Information We Collect
When you submit a service request or sign up as an operator through our platform, we may collect the following information:
Name, phone number, and email address
Full property address
Property type and service description
Preferred contact method and callback time
Photos uploaded with your service request
Payment information processed through Stripe (we do not store payment card data directly)
Website usage data collected through Google Analytics
2. How We Use Your Information
We use the information we collect to:
Process and respond to service requests
Route your request to available operators serving your area
Send confirmation emails and SMS updates about your request
Onboard and communicate with RunFirst operators
Process payments securely through Stripe
Improve our platform and services
Track affiliate referrals through Rewardful
3. SMS Communications
By submitting a service request through the RunFirst network, you agree to receive SMS and communication updates regarding your service request. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message.
4. Third-Party Service Providers
We do not sell your personal information. We work with the following third-party service providers who may process your data on our behalf:
Stripe — payment processing (stripe.com/privacy)
Airtable — data storage and request management (airtable.com/privacy)
Brevo — email communications (brevo.com/legal/privacypolicy)
Google Analytics — website analytics (policies.google.com/privacy)
Rewardful — affiliate tracking (rewardful.com/privacy)
RunFirst operators — operators receive only the information necessary to respond to and fulfill your service request
Law enforcement or regulatory authorities when required by law
5. Data Retention
Service request data is retained for a period of 24 months from the date of submission. Operator account data is retained for the duration of the operator relationship and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your data by contacting us at info@runfirst.co. We will respond to your request within 45 days.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies through Google Analytics to understand how visitors interact with our platform. Google Analytics may collect information such as your IP address, browser type, pages visited, and time spent on our site. This data is used in aggregate form to improve our platform. By using our site, you consent to the use of these technologies. You may disable cookies through your browser settings, though some features of our site may not function properly as a result.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@runfirst.co. We will respond to your request within 45 days. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).
8. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.
9. Children's Privacy
RunFirst is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately at info@runfirst.co.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date on this page. Continued use of our platform after material changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Global Link LLC — RunFirst
Email: info@runfirst.co
Website: runfirst.co
